References/Sources
Average salaries (Managers and Employees) taken from Bureau of Labor Statistics website
1 Employee Relations Today Winter 2014 - "managers spend 20 percent or more of their time dealing with conflict"
2 CPP Global Human Capital Report found employees spend 2.8 hrs each week dealing with conflict (approx 7% based on 40hr week)
3 SHRM 'Retaining Talent' Research Document - "replacement costs can reach as high as 50%-60% of an employee’s annual salary"